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Modes of customer co-production for international service offerings
16 references·1 citing·45 second hop
Modes of customer co-production for international service offerings (2015)Modes of customer co-production for inter…Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009)Service-Dominant Logic as a F…The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)The Emergence of Service Scie…Exploring the financial consequences of the servitization of manufacturing (2008)Exploring the financial conse…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Foundations and Implications of a Proposed Unified Services Theory (2006)Foundations and Implications …Book Review: The World Is Flat: A Brief History of the Twenty-First Century by Thomas L. Friedman. New York: Farrar, Straus and Giroux, 2005 (2006)Book Review: The World Is Fla…Whither Services Marketing? (2004)Whither Services Marketing?Understanding Cultural Differences (2004)Understanding Cultural Differ…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…The Relationships between Culture and Service Quality Perceptions (2000)The Relationships between Cul…동아시아 문화와 경영, Geert Hofstede, Culture's Consequences: International Differences in Work-Related Values (Beverly Hills, CA:Sage Publications, 1980) ; and Cultures and Organizations : Software of the Mind (New York:McGraw-Hill, 1997) (1999)동아시아 문화와 경영, Geert Hofstede, …Value co-production: intellectual origins and implications for practice and research (1999)Value co-production: intellec…Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Customer Contributions to Qua…Customer participation in service production and delivery. (1990)Customer participation in ser…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Algorithm for analyzing the customer base of a trade organization (2022)Algorithm for analyzing the c…Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)An introduction to cybernetics (1956)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Strategic management a stakeholder approach (2010)Co-creation and co-destruction: A practice-theory based study of interactive value formation (2011)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evolving to a New Dominant Logic for Marketing (2003)Industrial Product-Service Systems—IPS 2 (2010)Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Service Research Priorities in a Rapidly Changing Context (2015)The Structure of Scientific Revolutions (1963)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Generalized expectancies for internal versus external control of reinforcement. (1966)Motivation through the design of work: test of a theory (1976)The Behavioral Consequences of Service Quality (1996)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Co-production and customer loyalty in financial services (2007)Communication and Trust in Global Virtual Teams (1999)Dimensionalizing Cultures: The Hofstede Model in Context (2011)World Investment Report (2017)Understanding the Influence of National Culture on the Development of Trust (1998)Review : A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict1 (2006)The dynamics of proactivity at work (2008)Human geography without scale (2005)THE CASE FOR REGIONAL DEVELOPMENT INTERVENTION: PLACE‐BASED VERSUS PLACE‐NEUTRAL APPROACHES* (2012)Bowing before Dual Gods: How Structured Flexibility Sustains Organizational Hybridity (2017)
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References

  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1999동아시아 문화와 경영, Geert Hofstede, Culture's Consequences: International Differences in Work-Related Values (Beverly Hills, CA:Sage Publications, 1980) ; and Cultures and Organizations : Software of the Mind (New York:McGraw-Hill, 1997)1,883 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 2006Book Review: The World Is Flat: A Brief History of the Twenty-First Century by Thomas L. Friedman. New York: Farrar, Straus and Giroux, 20051,431 cited
  • 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
  • 2004Whither Services Marketing?1,242 cited
  • 2004Understanding Cultural Differences1,202 cited
  • 1999Value co-production: intellectual origins and implications for practice and research934 cited
  • 2000The Relationships between Culture and Service Quality Perceptions798 cited
  • 1996Customer Contributions to Quality: A Different View of the Customer-Oriented Firm794 cited
  • 1990Customer participation in service production and delivery.759 cited
  • 2008The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value

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732 cited
  • 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
  • 2009Service-Dominant Logic as a Foundation for Service Science: Clarifications532 cited
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    • 2022Algorithm for analyzing the customer base of a trade organization12 cited