Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

How a customer participates matters: “I am producing” versus “I am designing”

16 references·13 citing·42 second hop

FromToDepth

this work references cited by second hop

References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
2003Evolving to a New Dominant Logic for Marketing14,777 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
2011Customer Engagement3,657 cited
2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
2008On value and value co-creation: A service systems and service logic perspective3,154 cited
1993The Nature and Determinants of Customer Expectations of Service2,665 cited
1987Confirmation, disconfirmation, and information in hypothesis testing.2,095 cited
1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,740 cited
2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
2006Competing through service: Insights from service-dominant logic1,704 cited
2012Customer value co-creation behavior: Scale development and validation1,675 cited
2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,671 cited

2003Psychological Implications of Customer Participation in Co-Production1,495 cited

2010Consumer Cocreation in New Product Development1,367 cited

Cited by

2017Virtual brand community engagement practices: a refined typology and model230 cited
2019Customer participation and service outcomes: mediating role of task-related affective well-being52 cited
2019Joint effect of service recovery types and times on customer satisfaction in lodging42 cited
2021The effect of customer education on service innovation satisfaction:The mediating role of customer participation40 cited
202115 years of service-dominant logic: analyzing citation practices of Vargo and Lusch (2004)32 cited
2021Online Consumers’ Satisfaction in Self-Collection: Value Co-Creation from the Service Fairness Perspective32 cited
2017Customer Participation Behavior in High- Versus Low-Contact Services: The Multiple Roles of Customer Trust31 cited
2022Factors influencing customer preference of cardless technology over the card for cash withdrawals: an extended technology acceptance model30 cited
2021Transforming customer brand engagement to co-creation value through participation energy and effort24 cited
2020Customer proactive training vs customer reactive training in retail store settings: Effects on script proficiency, customer satisfaction, and sales volume22 cited
2018The Potential of Student Co-Creation in Extracurricular Experiences19 cited
2020Engagement Capability, Innovation Intensity and Firm Performance: The Role of Competitive Intensity17 cited
2022Possessive brand names in brand preferences and choice: the role of inferred control15 cited