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Cited by

• 2002Measuring network competence: some international evidence265 cited
• 2006Are Loyal Customers Profitable? Customer Satisfaction, Customer (Action) Loyalty and Customer Profitability at the Individual Level254 cited
• 2000A Framework for Analyzing Interconnectedness of Relationships205 cited
• 2006Customer satisfaction and loyalty in a digital environment: an empirical test190 cited
• 1997Segmentation based on customer profitability — retrospective analysis of retail bank customer bases157 cited
• 2006Managing Costs and Cost Structure throughout the Value Chain: Research on Strategic Cost Management130 cited
• 2002Do relationship portfolios and networks provide the key to successful relationship management?129 cited
• 2009Organisational Supplying Behaviour: Understanding supplier needs, wants and preferences124 cited
• 2003The implementation of customer profitability analysis: A case study114 cited
• 2006The marketing strategy of a project-based firm: The Four Portfolios Framework104 cited
• 2014Dynamic Targeted Pricing in B2B Relationships100 cited
• 2012Measuring customer attractiveness99 cited
• 1992Beating the commodity magnet89 cited
• 2007Managing Key Business-to-Business Relationships