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Co‐creating customer‐focused solutions within business networks: a service perspective
16 references·16 citing·37 second hopsampled
Co‐creating customer‐focused solutions within business networks: a service perspective (2012)Co‐creating customer‐focused solutions wi…Interpreting Qualitative Data (2024)Interpreting Qualitative DataValue co-creation in service logic: A critical analysis (2011)Value co-creation in service …Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process (2011)Value co-creation in knowledg…Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully (2011)Hybrid Offerings: How Manufac…Service, value networks and learning (2009)Service, value networks and l…Building theories from case study research (2009)Building theories from case s…Theory Building From Cases: Opportunities And Challenges (2007)Theory Building From Cases: O…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Rethinking Customer Solutions…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Using case methods in the study of contemporary business networks (2004)Using case methods in the stu…Case Study Research (2004)Case Study ResearchManaging the transition from products to services (2003)Managing the transition from …Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Key Concepts for New Service Development (1996)Key Concepts for New Service …Humanistic Inquiry in Marketing Research: Philosophy, Method, and Criteria (1986)Humanistic Inquiry in Marketi…Value creation or value destruction: Conceptualizing the experiential nature of value‐in‐use (2022)Value creation or value destr…Designing a seamless shopping journey through omnichannel retailer integration (2022)Designing a seamless shopping…An ecosystem perspective synthesis of co-creation research (2021)An ecosystem perspective synt…Facilitators and inhibitors of value co-creation in the industrial services environment (2020)Facilitators and inhibitors o…The impact of value co-creation on satisfaction and loyalty: the moderating effect of price fairness (empirical study of automobile customers in Ghana) (2019)The impact of value co-creati…Success factors of service networks in the context of servitization – Development and verification of an impact model (2018)Success factors of service ne…Initiating value co-creation: Dealing with non-receptive customers (2018)Initiating value co-creation:…Service productisation: systematising and defining an offering (2017)Service productisation: syste…Evaluation of co-creation perspective in networked collaboration platforms (2016)Evaluation of co-creation per…Firm boundary decisions in solution business: Examining internal vs. external resource integration (2015)Firm boundary decisions in so…Experience co-creation in financial services: an empirical exploration (2015)Experience co-creation in fin…Customer participation in online co-creation experience: the role of e-service quality (2015)Customer participation in onl…Appraisal of literature on customer experience in tourism sector: review and framework (2015)Appraisal of literature on cu…The intermediator role in value co-creation within a triadic business service relationship (2014)The intermediator role in val…Co-creating integrated solutions within business networks: The KAM team as knowledge integrator (2014)Co-creating integrated soluti…Development and implementation of customer solutions: A study of process dynamics and market shaping (2013)Development and implementatio…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Evolving to a New Dominant Logic for Marketing (2003)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Overcoming the Service Paradox in Manufacturing Companies (2005)The servitization of manufacturing (2009)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Strength of Weak Ties (1973)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Customer experience management: toward implementing an evolving marketing concept (2015)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1991)Socioemotional Wealth in Family Firms (2012)Process Studies of Change in Organization and Management: Unveiling Temporality, Activity, and Flow (2013)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)An array of qualitative data analysis tools: A call for data analysis triangulation. (2007)Gender: An Intersectionality Perspective (2008)The qualitative research interview (2011)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)
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References

  • 2007Theory Building From Cases: Opportunities And Challenges16,654 cited
  • 2004Case Study Research15,455 cited
  • 2009Building theories from case study research11,299 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2024Interpreting Qualitative Data3,556 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 2003Managing the transition from products to services2,328 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2011Value co-creation in service logic: A critical analysis1,592 cited
  • 2007Rethinking Customer Solutions: From Product Bundles to Relational Processes1,376 cited
  • 2004Using case methods in the study of contemporary business networks1,071 cited
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  • 1986Humanistic Inquiry in Marketing Research: Philosophy, Method, and Criteria815 cited
  • 1996Key Concepts for New Service Development781 cited
  • 2011

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Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process
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Cited by

  • 2015Appraisal of literature on customer experience in tourism sector: review and framework124 cited
  • 2013Development and implementation of customer solutions: A study of process dynamics and market shaping102 cited
  • 2014Co-creating integrated solutions within business networks: The KAM team as knowledge integrator86 cited
  • 2014The intermediator role in value co-creation within a triadic business service relationship83 cited
  • 2015Customer participation in online co-creation experience: the role of e-service quality79 cited
  • 2022Designing a seamless shopping journey through omnichannel retailer integration77 cited
  • 2015Experience co-creation in financial services: an empirical exploration65 cited
  • 2015Firm boundary decisions in solution business: Examining internal vs. external resource integration65 cited
  • 2019The impact of value co-creation on satisfaction and loyalty: the moderating effect of price fairness (empirical study of automobile customers in Ghana)62 cited
  • 2021An ecosystem perspective synthesis of co-creation research61 cited
  • 2022Value creation or value destruction: Conceptualizing the experiential nature of value‐in‐use57 cited
  • 2016Evaluation of co-creation perspective in networked collaboration platforms56 cited
  • 2018Success factors of service networks in the context of servitization – Development and verification of an impact model54 cited
  • 2018Initiating value co-creation: Dealing with non-receptive customers51 cited
  • 2017Service productisation: systematising and defining an offering44 cited
  • 2020Facilitators and inhibitors of value co-creation in the industrial services environment41 cited