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Consumer satisfaction and loyalty in private-label food stores
16 references·1 citing·44 second hop
Consumer satisfaction and loyalty in private-label food stores (2014)Consumer satisfaction and loyalty in priv…Handbook of Psychological Testing (2013)Handbook of Psychological Tes…Understanding retail branding: conceptual insights and research priorities (2004)Understanding retail branding…Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer Value, Satisfaction,…No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality (2000)No Pain, No Gain: A Critical …Building Store Loyalty through Store Brands (2000)Building Store Loyalty throug…An examination of the relationship between service quality, customer satisfaction, and store loyalty (2000)An examination of the relatio…On the relationship between store image, store satisfaction and store loyalty (1998)On the relationship between s…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Guidelines, criteria, and rules of thumb for evaluating normed and standardized assessment instruments in psychology. (1994)Guidelines, criteria, and rul…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The handbook of psychological testing (1993)The handbook of psychological…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…A Catastrophe Model for Developing Service Satisfaction Strategies (1992)A Catastrophe Model for Devel…The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review (1989)The Effect of Price, Brand Na…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…The Vitality of Price Comparison and Product Display for Assortment Satisfaction (2019)The Vitality of Price Compari…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship quality as a predictor of B2B customer loyalty (2006)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations (1988)A review and meta-analysis of country-of-origin research (1999)The role of perceived risk in the quality-value relationship: A study in a retail environment (1999)Understanding Service Convenience (2002)An Inventory for Measuring Depression (1961)The Measurement of Observer Agreement for Categorical Data (1977)Intraclass correlations: Uses in assessing rater reliability. 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this work references cited by second hop

References

  • 1994Guidelines, criteria, and rules of thumb for evaluating normed and standardized assessment instruments in psychology.9,345 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1993The handbook of psychological testing3,534 cited
  • 2000No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality2,159 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited
  • 1978Brand Loyalty: Measurement and Management1,629 cited
  • 1989The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review1,461 cited
  • 2013Handbook of Psychological Testing1,195 cited
  • 1998On the relationship between store image, store satisfaction and store loyalty1,157 cited
  • 2004Understanding retail branding: conceptual insights and research priorities1,095 cited
  • 2000An examination of the relationship between service quality, customer satisfaction, and store loyalty

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833 cited
  • 1992A Catastrophe Model for Developing Service Satisfaction Strategies812 cited
  • 2000Building Store Loyalty through Store Brands684 cited
  • Cited by

    • 2019The Vitality of Price Comparison and Product Display for Assortment Satisfaction22 cited