References

No references inside the corpus for this window.

Cited by

• 2010The relative importance of service features in explaining customer satisfaction86 cited
• 1992The Effect of Cues on Service Quality Expectations and Service Selection in a Restaurant Setting86 cited
• 1997Internal Service Quality and the Psychosocial Work Environment: An Empirical Analysis of Conceptual Interrelatedness84 cited
• 2008Customer satisfaction and loyalty in the eyes of new and repeat customers60 cited
• 2012Brand equity in B2B services and consequences for the trade show industry59 cited
• 1993An exploratory investigation of consumer decision making in the service sector58 cited
• 2004Fuzzy MCDM approach to select service provider57 cited
• 2016Relationship between service quality and customer equity in traditional markets55 cited
• 2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRY50 cited
• 2008The Influence of Music on Perceptions of Brand Personality, Décor, and Service Quality: The Case of Classical Music in a Fine-Dining Restaurant43 cited
• 2018A “good” new brand — What happens when new brands try to stand out through corporate social responsibility41 cited
• 2006Heterogeneity of consumer demand: opportunities for pricing of services32 cited
• 2005Service Engineering: Ein Rahmenkonzept für die systematische Entwicklung von Dienstleistungen