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Product services: from a service supporting the product to a service supporting the client
7 references·16 citing·34 second hop
Product services: from a service supporting the product to a service supporting the client (2001)Product services: from a service supporti…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Capturing the value of supplementary services (1995)Capturing the value of supple…Service Positioning through Structural Change (1987)Service Positioning through S…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Marketing Strategies and Organizational Structures for Service Firms (1981)Marketing Strategies and Orga…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Principles of Marketing (1972)Principles of MarketingInternet of things technologies, digital servitization and business model innovation in BtoB manufacturing firms (2020)Internet of things technologi…Servitization: A contemporary thematic review of four major research streams (2019)Servitization: A contemporary…Structuring servitization-related research (2018)Structuring servitization-rel…Service growth in product firms: Past, present, and future (2016)Service growth in product fir…Capabilities for advanced services: A multi-actor perspective (2016)Capabilities for advanced ser…Why do servitized firms fail? A risk-based explanation (2015)Why do servitized firms fail?…Digitalized Product-Service Systems in Manufacturing Firms: A Case Study Analysis (2015)Digitalized Product-Service S…Service innovation in product-centric firms: a multidimensional business model perspective (2014)Service innovation in product…The servitization of manufacturing (2013)The servitization of manufact…Revenue and Profit Implications of Industrial Service Strategies (2013)Revenue and Profit Implicatio…Looking beyond the rim of one's teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design (2013)Looking beyond the rim of one…Competitive advantage through service differentiation by manufacturing companies (2011)Competitive advantage through…Towards a service-based business model – Key aspects for future competitive advantage (2010)Towards a service-based busin…Towards an operations strategy for product‐centric servitization (2009)Towards an operations strateg…Developing integrated solution offerings for remote diagnostics (2009)Developing integrated solutio…Marketing solutions in accordance with the S-D logic: Co-creating value with customer network actors (2008)Marketing solutions in accord…Designing services that deliver (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)Case Study Research: Design and Methods (1984)Theory Building From Cases: Opportunities And Challenges (2007)Qualitative Data Analysis (2008)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Fifteen Years of Research on Business Model Innovation (2016)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Using thematic analysis in psychology (2006)Transformational shifts through digital servitization (2020)Transforming provider-customer relationships in digital servitization: A relational view on digitalization (2020)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1991)Exploring the impact of big data analytics capabilities on business model innovation: The mediating role of entrepreneurial orientation (2020)Navigating disruptive crises through service-led growth: The impact of COVID-19 on Italian manufacturing firms (2020)Co-evolution of platform architecture, platform services, and platform governance: Expanding the platform value of industrial digital platforms (2021)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Exploring the Implications of the Internet for Consumer Marketing (1997)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Value creation in E‐business (2001)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Classifying Services to Gain Strategic Marketing Insights (1983)Understanding Service Convenience (2002)Effects of innovation types on firm performance (2011)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)
this work references cited by second hop

References

  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1972Principles of Marketing5,587 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1987Service Positioning through Structural Change928 cited
  • 1995Capturing the value of supplementary services770 cited
  • 1981Marketing Strategies and Organizational Structures for Service Firms763 cited

Cited by

  • 2019Servitization: A contemporary thematic review of four major research streams485 cited
  • 2020Internet of things technologies, digital servitization and business model innovation in BtoB manufacturing firms474 cited
  • 2010Towards a service-based business model – Key aspects for future competitive advantage453 cited
  • 2009Towards an operations strategy for product‐centric servitization450 cited
  • 2014Service innovation in product-centric firms: a multidimensional business model perspective440 cited
  • 2013The servitization of manufacturing431 cited
  • 2008Marketing solutions in accordance with the S-D logic: Co-creating value with customer network actors427 cited
  • 2015

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Digitalized Product-Service Systems in Manufacturing Firms: A Case Study Analysis
415 cited
  • 2011Competitive advantage through service differentiation by manufacturing companies402 cited
  • 2016Service growth in product firms: Past, present, and future329 cited
  • 2013Revenue and Profit Implications of Industrial Service Strategies320 cited
  • 2009Developing integrated solution offerings for remote diagnostics302 cited
  • 2018Structuring servitization-related research290 cited
  • 2013Looking beyond the rim of one's teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design275 cited
  • 2015Why do servitized firms fail? A risk-based explanation274 cited
  • 2016Capabilities for advanced services: A multi-actor perspective260 cited