SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer involvement in service production, delivery and quality: the challenges and opportunities
16 references·12 citing·45 second hop
Customer involvement in service production, delivery and quality: the challenges and opportunities (2013)Customer involvement in service productio…The New Frontier of Experience Innovation (2003)The New Frontier of Experienc…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Turn customer input into innovation. (2002)Turn customer input into inno…An Exploratory Investigation of User Involvement in New Service Development (2002)An Exploratory Investigation …A customer‐oriented new service development process (2002)A customer‐oriented new servi…User toolkits for innovation (2001)User toolkits for innovationPERSPECTIVE: User toolkits for innovation (2001)PERSPECTIVE: User toolkits fo…Rediscovering Satisfaction (1999)Rediscovering SatisfactionCustomer contributions and roles in service delivery (1997)Customer contributions and ro…Customer participation in service production and delivery. (1990)Customer participation in ser…How can service businesses survive and prosper? (1986)How can service businesses su…Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation (1986)Clients as "Partial" Employee…Service Management: Strategy and Leadership in Service Businesses. (1985)Service Management: Strategy …A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Financial performance in Industry 4.0 agile supply chains: evidence from manufacturing companies (2023)Financial performance in Indu…Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior (2020)Reenergizing Through Angel Cu…Examining customer willingness to pay more for banking services: the role of employee commitment, customer involvement and customer value (2020)Examining customer willingnes…Dienstleistungen 4.0 (2020)Dienstleistungen 4.0A meta-analysis of the relationship between customer participation and brand outcomes (2020)A meta-analysis of the relati…Market orientation and performance of small and medium enterprises in Ghana: The mediating role of innovation (2019)Market orientation and perfor…Supply chain antecedents of agile manufacturing in a developing country context (2018)Supply chain antecedents of a…The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective (2016)The Effect of Knowledge Manag…Investigating the Effect of Total Quality Management Practices on Organizational Performance in the Jordanian Banking Sector (2015)Investigating the Effect of T…Assessing the antecedents of customer loyalty on healthcare insurance products: Service quality; perceived value embedded model (2015)Assessing the antecedents of …Agencies, it’s time to innovate! (2015)Agencies, it’s time to innova…Competitive strategy: the link between service characteristics and customer satisfaction (2013)Competitive strategy: the lin…Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Corporate Financial Structure and Managerial Incentives (1982)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)What Is Meant by Services? (1966)An Investigation into the Determinants of Customer Satisfaction (1982)Customer satisfaction, customer retention, and market share (1993)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Mind, Self, and Society (2015)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Social Learning Theory. (1978)Emotional Labor in Service Roles: The Influence of Identity (1993)Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Recent Attribution Research in Consumer Behavior: A Review and New Directions (1988)Organization and Customer: Managing Design and Coordination of Services (1989)A descriptive model of the consumer co-production process (2007)Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic (2010)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)Generalized expectancies for internal versus external control of reinforcement. (1966)Motivation through the design of work: test of a theory (1976)The Behavioral Consequences of Service Quality (1996)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Co-production and customer loyalty in financial services (2007)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Social media and human need satisfaction: Implications for social media marketing (2015)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)A study on the effects of social media marketing activities on brand equity and customer response in the airline industry (2017)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)What is co-creation? An interactional creation framework and its implications for value creation (2017)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Understanding Service Convenience (2002)
this work references cited by second hop

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 1997Customer contributions and roles in service delivery968 cited
  • 1990Customer participation in service production and delivery.759 cited
  • 1986How can service businesses survive and prosper?740 cited
  • 1985Service Management: Strategy and Leadership in Service Businesses.736 cited
  • 2003The New Frontier of Experience Innovation732 cited
  • 1986Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation705 cited
  • 1999Rediscovering Satisfaction689 cited
  • 2002An Exploratory Investigation of User Involvement in New Service Development605 cited
  • 2002A customer‐oriented new service development process600 cited
  • 2002Turn customer input into innovation.539 cited
  • 2001PERSPECTIVE: User toolkits for innovation527 cited
  • 2001

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

User toolkits for innovation
526 cited

Cited by

  • 2019Market orientation and performance of small and medium enterprises in Ghana: The mediating role of innovation118 cited
  • 2020A meta-analysis of the relationship between customer participation and brand outcomes49 cited
  • 2016The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective49 cited
  • 2023Financial performance in Industry 4.0 agile supply chains: evidence from manufacturing companies38 cited
  • 2015Assessing the antecedents of customer loyalty on healthcare insurance products: Service quality; perceived value embedded model38 cited
  • 2018Supply chain antecedents of agile manufacturing in a developing country context34 cited
  • 2020Examining customer willingness to pay more for banking services: the role of employee commitment, customer involvement and customer value34 cited
  • 2020Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior26 cited
  • 2013Competitive strategy: the link between service characteristics and customer satisfaction24 cited
  • 2015Investigating the Effect of Total Quality Management Practices on Organizational Performance in the Jordanian Banking Sector15 cited
  • 2020Dienstleistungen 4.010 cited
  • 2015Agencies, it’s time to innovate!8 cited