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Customers as contributors and reliable evaluators of creativity in the service industry
16 references·10 citing·39 second hop
Customers as contributors and reliable evaluators of creativity in the service industry (2008)Customers as contributors and reliable ev…Creativity in context (2009)Creativity in contextThe Effects of Personal and Contextual Characteristics on Creativity: Where Should We Go from Here? (2004)The Effects of Personal and C…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…WHEN JOB DISSATISFACTION LEADS TO CREATIVITY: ENCOURAGING THE EXPRESSION OF VOICE. (2001)WHEN JOB DISSATISFACTION LEAD…Psychological Safety and Learning Behavior in Work Teams (1999)Psychological Safety and Lear…Exploring the Black Box: An Analysis of Work Group Diversity, Conflict and Performance (1999)Exploring the Black Box: An A…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Not So Different After All: A Cross-Discipline View Of Trust (1998)Not So Different After All: A…Wellsprings of knowledge: building and sustaining the sources of innovation (1996)Wellsprings of knowledge: bui…EMPLOYEE CREATIVITY: PERSONAL AND CONTEXTUAL FACTORS AT WORK. (1996)EMPLOYEE CREATIVITY: PERSONAL…An Integrative Model of Organizational Trust (1995)An Integrative Model of Organ…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)AFFECT- AND COGNITION-BASED T…Toward a Theory of Organizational Creativity (1993)Toward a Theory of Organizati…Research in Organizational Behavior. (1986)Research in Organizational Be…Organizational Innovation: The Influence of Individual, Organizational, and Contextual Factors on Hospital Adoption of Technological and Administrative Innovations (1981)Organizational Innovation: Th…An improved taxonomy of creativity measures based on salient task attributes. (2021)An improved taxonomy of creat…Constructive Leadership and Employee Innovative Behaviors: A Serial Mediation Model (2020)Constructive Leadership and E…Caught between the users and the firm: How does identity conflict affect employees' innovative behavior (2020)Caught between the users and …The influence of knowledge related to innovative performance (2018)The influence of knowledge re…How organizational tenure affects innovative behavior? (2016)How organizational tenure aff…CAN THE CROWD DO THE JOB? EXPLORING THE EFFECTS OF INTEGRATING CUSTOMERS INTO A COMPANY’S BUSINESS MODEL INNOVATION (2016)CAN THE CROWD DO THE JOB? EXP…Employees’ Service Innovation Behavior and New Service Development in Four- and Five-Star Hotels (2014)Employees’ Service Innovation…Assessing creativity of design projects: criteria for the service engineering field (2013)Assessing creativity of desig…Leadership sagacity and its relationship with individual creative performance and innovation (2012)Leadership sagacity and its r…Creativity and the Work Context (2011)Creativity and the Work Conte…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. 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References

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  • 1981Organizational Innovation: The Influence of Individual, Organizational, and Contextual Factors on Hospital Adoption of Technological and Administrative Innovations2,468 cited
  • 2009Creativity in context2,435 cited

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  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 1996Wellsprings of knowledge: building and sustaining the sources of innovation2,085 cited
  • Cited by

    • 2011Creativity and the Work Context50 cited
    • 2021An improved taxonomy of creativity measures based on salient task attributes.49 cited
    • 2020Constructive Leadership and Employee Innovative Behaviors: A Serial Mediation Model38 cited
    • 2016How organizational tenure affects innovative behavior?31 cited
    • 2012Leadership sagacity and its relationship with individual creative performance and innovation26 cited
    • 2020Caught between the users and the firm: How does identity conflict affect employees' innovative behavior22 cited
    • 2014Employees’ Service Innovation Behavior and New Service Development in Four- and Five-Star Hotels16 cited
    • 2016CAN THE CROWD DO THE JOB? EXPLORING THE EFFECTS OF INTEGRATING CUSTOMERS INTO A COMPANY’S BUSINESS MODEL INNOVATION12 cited
    • 2013Assessing creativity of design projects: criteria for the service engineering field10 cited
    • 2018The influence of knowledge related to innovative performance8 cited