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What is a professional service? A conceptual review and bi‐national investigation

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1973Free Competition and the Optimal Amount of Fraud3,943 cited
1974Advertising as Information3,430 cited
1977The Rise of Professionalism2,503 cited
1986Professional Powers: A Study of the Institutionalization of Formal Knowledge1,283 cited
1989A Gap Analysis of Professional Service Quality1,123 cited
1993Tracking the evolution of the services marketing literature977 cited
1995Consumer Trade-Offs and the Evaluation of Services774 cited
1991The Order of Professionalization220 cited
1994Word-of-Mouth Effects in Professional Services Buyer Behaviour161 cited
1985Effective marketing for professional services.148 cited
1972The marketing of professional services141 cited
1974Professionalism137 cited
1978Toward a theory of professional service marketing130 cited
1987The industrial purchase decision for professional services120 cited
1992How firms select professional services107 cited

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Cited by

2006Relationships in the purchasing of business to business professional services: The role of personal relationships85 cited
2015The Complex Role of Complexity79 cited
2005Inter‐organisational relationships in professional services: towards a typology of service relationships73 cited
2008Professional service firms entering emerging markets: the role of network relationships65 cited
2010Purchasing professional services: which decision criteria?54 cited
2010Has the web transformed experience goods into search goods?47 cited
2009An empirical investigation of relationship development in professional business services46 cited
2007Purchase decision-making within professional consumer services40 cited
2003When Creativity is a Must: Professional ‘Applied Creative’ Services36 cited
2011Strategic Leadership in the Business School: Keeping One Step Ahead35 cited
2014Exploring advertiser's expectations of advertising agency services31 cited
2013The Business School in the Twenty-First Century: Emergent Challenges and New Business Models26 cited
2009Unconsciously Competent: Academia's Neglect of Marketing Success in the Professions21 cited
2020TOWARDS A FRAMEWORK FOR THE DESIGN OF VARIETY-ORIENTED PRODUCT-SERVICE SYSTEMS20 cited
2019Aligning governance mechanisms with task features to improve service capabilities---an empirical study of professional service outsourcing in India19 cited
2009Analysis of Service Processes Characteristics across a Range of Enterprises14 cited