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The intermediator role in value co-creation within a triadic business service relationship
16 references·16 citing·32 second hopsampled
The intermediator role in value co-creation within a triadic business service relationship (2014)The intermediator role in value co-creati…Recenzja książki. Robert K. yin, Case Study Research. Design and Methods (fourth Edition), thousand Oaks, CA: Sage Publications, 2009 (2012)Recenzja książki. Robert K. y…Health Care Customer Value Cocreation Practice Styles (2012)Health Care Customer Value Co…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Adopting a service logic for marketing (2006)Adopting a service logic for …Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Industrial networks: A new view of reality (1992)Industrial networks: A new vi…Case Study Research: Design and Methods (1991)Case Study Research: Design a…Case Study Research: Design and Methods (1984)Case Study Research: Design a…The Mediating Role of Knowledge Creation Processes in the Relationship Between Social Media and Open Innovation (2022)The Mediating Role of Knowled…How can logistics service providers foster supply chain collaboration in logistics triads? Insights from the Italian grocery industry (2021)How can logistics service pro…An ecosystem perspective synthesis of co-creation research (2021)An ecosystem perspective synt…Facilitators and inhibitors of value co-creation in the industrial services environment (2020)Facilitators and inhibitors o…What drives customer Re-engagement? The foundational role of the sales-service interplay in episodic value co-creation (2019)What drives customer Re-engag…Operating without operations: how is technology changing the role of the firm? (2018)Operating without operations:…Initiating value co-creation: Dealing with non-receptive customers (2018)Initiating value co-creation:…Fostering corporate sustainability in tourism management through social values within collective value co-creation processes (2018)Fostering corporate sustainab…Value co-creation: The role of actor competence (2017)Value co-creation: The role o…Triads (2017)TriadsThe challenge of communicating reciprocal value promises: Buyer-seller value proposition disparity in professional services (2017)The challenge of communicatin…Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems (2016)Seamless Service? On the Role…End-user engagement within innovative public procurement practices: A case study on public–private partnership procurement (2016)End-user engagement within in…Dix ans de co-création de valeur : une revue intégrative (2016)Dix ans de co-création de val…Conceptualizing inter-organizational triads (2016)Conceptualizing inter-organiz…An Empirical Analysis of Intentions to Cocreate Value in Hotels Using Mobile Devices (2015)An Empirical Analysis of Inte…The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Customer Engagement (2011)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Zero defections: quality comes to services. (1990)The balanced scorecard: Translating strategy into action (1997)A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go (2005)Resource-based theory in marketing (2013)Customer experience management: toward implementing an evolving marketing concept (2015)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)The case study approach (2011)A framework for institutional adoption and implementation of blended learning in higher education (2012)Hiring as Cultural Matching (2012)Theory Building From Cases: Opportunities And Challenges (2007)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1991Case Study Research: Design and Methods39,535 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2012Recenzja książki. Robert K. yin, Case Study Research. Design and Methods (fourth Edition), thousand Oaks, CA: Sage Publications, 20096,581 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 1992Industrial networks: A new view of reality1,497 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 2012Health Care Customer Value Cocreation Practice Styles

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1,112 cited
  • 2006Adopting a service logic for marketing887 cited
  • Cited by

    • 2016End-user engagement within innovative public procurement practices: A case study on public–private partnership procurement103 cited
    • 2016Conceptualizing inter-organizational triads88 cited
    • 2016Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems74 cited
    • 2017Triads73 cited
    • 2017Value co-creation: The role of actor competence72 cited
    • 2018Fostering corporate sustainability in tourism management through social values within collective value co-creation processes66 cited
    • 2022The Mediating Role of Knowledge Creation Processes in the Relationship Between Social Media and Open Innovation65 cited
    • 2018Operating without operations: how is technology changing the role of the firm?64 cited
    • 2021An ecosystem perspective synthesis of co-creation research61 cited
    • 2015An Empirical Analysis of Intentions to Cocreate Value in Hotels Using Mobile Devices59 cited
    • 2016Dix ans de co-création de valeur : une revue intégrative55 cited
    • 2018Initiating value co-creation: Dealing with non-receptive customers51 cited
    • 2021How can logistics service providers foster supply chain collaboration in logistics triads? Insights from the Italian grocery industry50 cited
    • 2017The challenge of communicating reciprocal value promises: Buyer-seller value proposition disparity in professional services49 cited
    • 2019What drives customer Re-engagement? The foundational role of the sales-service interplay in episodic value co-creation41 cited
    • 2020Facilitators and inhibitors of value co-creation in the industrial services environment41 cited