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The influence of the musicscape within service environments

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References

1974An approach to environmental psychology7,295 cited
1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
1994The Influence of Store Environment on Quality Inferences and Store Image1,538 cited
1991Content-Analysis Research: An Examination of Applications with Directives for Improving Research Reliability and Objectivity1,523 cited
1982Using Background Music to Affect the Behavior of Supermarket Shoppers1,074 cited
1992An experimental approach to making retail store environmental decisions.1,001 cited
1986The Influence of Background Music on the Behavior of Restaurant Patrons936 cited
1990Music, Mood, and Marketing746 cited
1989Some Exploratory Findings on the Development of Musical Tastes547 cited
1996The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions512 cited
1991The Differential Role of Characteristics of Music on High- and Low- Involvement Consumers' Processing of Ads474 cited
1997The impact of music on consumers' reactions to waiting for services471 cited
1993The Influence of Background Music on Shopping Behavior: Classical Versus Top-Forty Music in a Wine Store426 cited
1966"Arousal hypothesis" and the effects of music on purchasing behavior.

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334 cited

1990Music influences on mood and purchase intentions311 cited

1997In-store music affects product choice258 cited

Cited by

2003Musical tempo and waiting perceptions143 cited
2015Music Congruity Effects on Product Memory, Perception, and Choice132 cited
2006The good guys don't always win: the effect of valence on service perceptions and consequences130 cited
2010Music congruency in a service setting: The mediating role of emotional and cognitive responses125 cited
2018Influences of ‘appscape’ on mobile app adoption and m-loyalty121 cited
2004From servicescape to “cyberscape”120 cited
2009What influences guests' emotions? The case of high‐quality hotels95 cited
2008Reviewing congruity effects in the service environment musicscape94 cited
2004Rock on! An elementary model of customer satisfaction with musical performances81 cited
2007The Effects of Background Music on Consumer Responses in a High-end Supermarket78 cited
2019How do customers respond to the hotel servicescape?77 cited
2017Thank you for the music – or not? The effects of in-store music in service settings76 cited
2020The Effects of the Driver’s Mental State and Passenger Compartment Conditions on Driving Performance and Driving Stress75 cited
2018Effect of background and foreground music on satisfaction, behavior, and emotional responses in public spaces of shopping malls72 cited
2010Assessing the situational factors and impulsive buying behavior: Market segmentation approach56 cited
2012A Customer-based Assessment of Casino Atmospherics55 cited