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The influence of customer activity on e-service value-in-use
16 references·4 citing·48 second hop
The influence of customer activity on e-service value-in-use (2009)The influence of customer activity on e-s…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…E-S-QUAL (2004)E-S-QUALCo-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Net gain: Expanding markets through virtual communities (1999)Net gain: Expanding markets t…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…From value chain to value constellation: designing interactive strategy. (1993)From value chain to value con…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Pricing: Making Profitable Decisions (1980)Pricing: Making Profitable De…The role of privacy-related factors in consumer perceptions of smart advertising (2024)The role of privacy-related f…More than a snapshot: dynamic value-in-use emergence in e-services (2021)More than a snapshot: dynamic…Value proposition preferences of credit union members and patronage activity (2014)Value proposition preferences…The use of digital channels to create customer relationships (2009)The use of digital channels t…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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this work references cited by second hop

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2004E-S-QUAL3,962 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
  • 1993From value chain to value constellation: designing interactive strategy.2,050 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
  • 1980Pricing: Making Profitable Decisions1,780 cited
  • 1999Net gain: Expanding markets through virtual communities1,673 cited
  • 1984Strategic Management and Marketing in the Service Sector

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1,667 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • Cited by

    • 2014Value proposition preferences of credit union members and patronage activity26 cited
    • 2009The use of digital channels to create customer relationships20 cited
    • 2021More than a snapshot: dynamic value-in-use emergence in e-services8 cited
    • 2024The role of privacy-related factors in consumer perceptions of smart advertising5 cited