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Investigating the Influence of Professor Characteristics on Student Satisfaction and Dissatisfaction
16 references·1 citing·37 second hop
Investigating the Influence of Professor Characteristics on Student Satisfaction and Dissatisfaction (2012)Investigating the Influence of Professor …It's all B2B…and beyond: Toward a systems perspective of the market (2010)It's all B2B…and beyond: Towa…Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…From goods to service(s): Divergences and convergences of logics (2008)From goods to service(s): Div…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Student Satisfaction: An alternative approach to assessing this important concept (2002)Student Satisfaction: An alte…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Chronicle of Higher Education (1996)Chronicle of Higher EducationCritical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …A performance indicator of teaching quality in higher education: The Course Experience Questionnaire (1991)A performance indicator of te…Service encounters and service relationships: Implications for research (1990)Service encounters and servic…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Broadening the Concept of Marketing (1969)Broadening the Concept of Mar…Broadening the Concept of Marketing (1969)Broadening the Concept of Mar…The Pedagogy of Vulnerability and Marketing Education: Cultivating Self-expansion in a Time of Separation (2021)The Pedagogy of Vulnerability…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)The Strength of Weak Ties (1973)Value co-creation in service logic: A critical analysis (2011)Service-dominant logic 2025 (2016)Effects of COVID-19 on business and research (2020)SCRIPTS, PLANS, GOALS, AND UNDERSTANDING (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Technology Infusion in Service Encounters (2000)Customer repurchase intention (2003)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Institutions and axioms: an extension and update of service-dominant logic (2015)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)The External Control of Organizations. (1978)Developing Buyer-Seller Relationships (1987)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Emerging Criteria for Quality in Qualitative and Interpretive Research (1995)Implementing Service Learning in Higher Education (1996)Executive Perceptions of the Top 10 Soft Skills Needed in Today’s Workplace (2012)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1996Chronicle of Higher Education3,019 cited
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  • 1969Broadening the Concept of Marketing1,762 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 2010It's all B2B…and beyond: Toward a systems perspective of the market1,454 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
  • 1991A performance indicator of teaching quality in higher education: The Course Experience Questionnaire1,291 cited
  • 1969Broadening the Concept of Marketing1,048 cited
  • 2008From goods to service(s): Divergences and convergences of logics1,025 cited
  • 1990Service encounters and service relationships: Implications for research930 cited
  • 2002

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Student Satisfaction: An alternative approach to assessing this important concept
930 cited

Cited by

  • 2021The Pedagogy of Vulnerability and Marketing Education: Cultivating Self-expansion in a Time of Separation8 cited