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Cited by

• 2017Educational leadership314 cited
• 2020Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services81 cited
• 2014Discretionary Decision-Making in a Changing Context of Activation Policies and Welfare Reforms72 cited
• 2014Street‐level Bureaucrats' and the General Public's Deservingness Perceptions of Social Assistance Recipients in F inland70 cited
• 2020How to influence the professional discretion of street-level bureaucrats: transformational leadership, organizational learning, and professionalization strategies in the delivery of social assistance64 cited
• 2019Negotiated Discretion: Redressing the Neglect of Negotiation in “Street‐Level Bureaucracy”57 cited
• 2019Engaging with Social Work50 cited
• 2012Going Back to the Street: Revisiting Lipsky’s Street-level Bureaucracy47 cited
• 2014Complexities of discretion in social services in the third sector46 cited
• 2016“She isn’t Someone I Associate with Pension”—a Vignette Study of Professional Reasoning45 cited
• 2021‘Rising demand and decreasing resources’: Theorising the ‘cost of austerity’ as a barrier to social worker discretion43 cited
• 2013‘I mean, obviously you're using your discretion’: Nurses Use of Discretion in Policy Implementation41 cited
• 2020Ethical Decision-Making of Social Welfare Workers in the Transition of Services: The Ethics of Care and Justice Perspectives