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What is Quality? An Integrative Framework of Processes and States
16 references·16 citing·32 second hopsampled
What is Quality? An Integrative Framework of Processes and States (2012)What is Quality? An Integrative Framework…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Introduction to Statistical Quality Control (1992)Introduction to Statistical Q…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …The Theory of Industrial Organization (1988)The Theory of Industrial Orga…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of…Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Experience and Education (1986)Experience and EducationA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Experiential Learning : Experience as the Source of Learning and Development (1983)Experiential Learning : Exper…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Market for "Lemons": Qual…Sponsorship-linked marketing: research surpluses and shortages (2019)Sponsorship-linked marketing:…Trajectories of brand hate (2018)Trajectories of brand hateAntecedents and outcomes of brand love: utilitarian and symbolic brand qualities (2018)Antecedents and outcomes of b…Why PLS-SEM is suitable for complex modelling? An empirical illustration in big data analytics quality (2017)Why PLS-SEM is suitable for c…The differential impact of brand loyalty on traditional and online word of mouth: The moderating roles of self-brand connection and the desire to help the brand (2017)The differential impact of br…Wearable technologies (2016)Wearable technologiesThe Role of Anticipated Emotions in Purchase Intentions (2016)The Role of Anticipated Emoti…The Psychological Mechanism of Brand Co-creation Engagement (2016)The Psychological Mechanism o…How Business Customers Judge Solutions: Solution Quality and Value in Use (2016)How Business Customers Judge …Brand management in higher education: The University Brand Personality Scale (2016)Brand management in higher ed…Toward a theory of business (2015)Toward a theory of businessNavigating by the Stars: Investigating the Actual and Perceived Validity of Online User Ratings (2015)Navigating by the Stars: Inve…You’re so lovable: Anthropomorphism and brand love (2014)You’re so lovable: Anthropomo…The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions (2013)The role of tourists' emotion…Relating badly to brands (2013)Relating badly to brandsConsumer Experience and Experiential Marketing: A Critical Review (2013)Consumer Experience and Exper…Strategic Management and Marketing in the Service Sector (1984)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A resource‐based view of the firm (1984)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)An Evolutionary Theory of Economic Change. (1983)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)An Inventory for Measuring Depression (1961)Manual for the State-Trait Anxiety Inventory (1970)Stress, social support, and the buffering hypothesis. (1985)Behavioral inhibition, behavioral activation, and affective responses to impending reward and punishment: The BIS/BAS Scales. (1994)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)The Evolution of Cooperation (1981)Corporate financing and investment decisions when firms have information that investors do not have (1984)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)Learning Styles and Learning Spaces: Enhancing Experiential Learning in Higher Education (2005)Why Minimal Guidance During Instruction Does Not Work: An Analysis of the Failure of Constructivist, Discovery, Problem-Based, Experiential, and Inquiry-Based Teaching (2006)The ‘digital natives’ debate: A critical review of the evidence (2008)Взаимосвязь статуса занятости и пола с уровнем психологического благополучия (2026)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1983Experiential Learning : Experience as the Source of Learning and Development33,193 cited
  • 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.32,408 cited
  • 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.31,356 cited
  • 1970The Market for "Lemons": Quality Uncertainty and the Market Mechanism22,977 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1986Experience and Education13,444 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1988

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The Theory of Industrial Organization
8,578 cited
  • 1992Introduction to Statistical Quality Control7,842 cited
  • Cited by

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    • 2016How Business Customers Judge Solutions: Solution Quality and Value in Use386 cited
    • 2015Navigating by the Stars: Investigating the Actual and Perceived Validity of Online User Ratings329 cited
    • 2015Toward a theory of business296 cited
    • 2018Antecedents and outcomes of brand love: utilitarian and symbolic brand qualities275 cited
    • 2016The Psychological Mechanism of Brand Co-creation Engagement274 cited
    • 2016The Role of Anticipated Emotions in Purchase Intentions271 cited
    • 2013Consumer Experience and Experiential Marketing: A Critical Review260 cited
    • 2014You’re so lovable: Anthropomorphism and brand love255 cited
    • 2016Brand management in higher education: The University Brand Personality Scale218 cited
    • 2013Relating badly to brands215 cited
    • 2016Wearable technologies213 cited
    • 2018Trajectories of brand hate203 cited
    • 2019Sponsorship-linked marketing: research surpluses and shortages194 cited
    • 2017The differential impact of brand loyalty on traditional and online word of mouth: The moderating roles of self-brand connection and the desire to help the brand193 cited