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From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation?

16 references·16 citing·28 second hopsampled

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References

2007Service-dominant logic: continuing the evolution7,615 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
2004Co-creation experiences: The next practice in value creation6,502 cited
2007Managing the co-creation of value3,467 cited
2012Critical service logic: making sense of value creation and co-creation2,577 cited
2014A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey2,330 cited
2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
2011Value co-creation in service logic: A critical analysis1,592 cited
2016Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?1,135 cited
2012A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach850 cited
2015Distinguishing Different Types of Coproduction: A Conceptual Analysis Based on the Classical Definitions628 cited
2012Co-production: The State of the Art in Research and the Future Agenda584 cited
2009Public Value Inside: What is Public Value Creation?584 cited
2014

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The Service-Dominant Logic of Marketing

538 cited

2014Exploring value propositions and service innovation: a service-dominant logic study478 cited

Cited by

2018Co-Production and Co-Creation459 cited
20225. Leadership of organisations381 cited
2021Beyond co‐production: Value creation and public services254 cited
2021Co-production in digital transformation of public administration and public value creation: The case of Denmark247 cited
2019Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services216 cited
2019From marketing to public value: towards a theory of public service ecosystems179 cited
2020Continuing the development of the public service logic: a study of value co-destruction in public services178 cited
2021Design for experience – a public service design approach in the age of digitalization174 cited
2021Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector161 cited
2018Reforming public services: does service logic have anything to offer?150 cited
2020Co-experience, co-production and co-governance: an ecosystem approach to the analysis of value creation148 cited
2019Collaborative public management: coordinated value propositions among public service organizations146 cited
2021Value co-creation: a review of literature and future research agenda146 cited
2020Co-production in health policy and management: a comprehensive bibliometric review140 cited
2018How does open government data driven co-creation occur? Six factors and a ‘perfect storm’; insights from Chicago's food inspection forecasting model113 cited
2018Representative co-production: broadening the scope of the public service logic111 cited