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Developing a scale measuring customers’ servicescape perceptions in upscale hotels
16 references·3 citing·36 second hop
Developing a scale measuring customers’ servicescape perceptions in upscale hotels (2019)Developing a scale measuring customers’ s…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Scale Construction: Developing Reliable and Valid Measurement Instruments (1997)Scale Construction: Developin…The effect of the servicescape on customers’ behavioral intentions in leisure service settings (1996)The effect of the servicescap…Q Methodology and Qualitative Research (1996)Q Methodology and Qualitative…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Cognitive Moral Development and Marketing (1992)Cognitive Moral Development a…An experimental approach to making retail store environmental decisions. (1992)An experimental approach to m…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Music, Mood, and Marketing (1990)Music, Mood, and MarketingEvaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…The Influence of Background Music on the Behavior of Restaurant Patrons (1986)The Influence of Background M…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…A Second Generation Little Jiffy (1970)A Second Generation Little Ji…Reimagining the servicescape: a systematic review and multi-stakeholderconceptual framework (2025)Reimagining the servicescape:…Conducting mixed methods research (2023)Conducting mixed methods rese…The Gorgeous Brand: Understanding Consumer’ Conspicuous Consumption for Luxury Tourism Products (2022)The Gorgeous Brand: Understan…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)The Varimax Criterion for Analytic Rotation in Factor Analysis (1958)The Application of Electronic Computers to Factor Analysis (1960)A Rationale and Test for the Number of Factors in Factor Analysis (1965)Little Jiffy, Mark Iv (1974)Comparison of five rules for determining the number of components to retain. (1986)Factor Retention Decisions in Exploratory Factor Analysis: a Tutorial on Parallel Analysis (2004)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Understanding Customer Experience Throughout the Customer Journey (2016)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)A Service‐Orientated Approach to Marketing of Services (1978)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1970A Second Generation Little Jiffy4,816 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 1992An experimental approach to making retail store environmental decisions.1,001 cited
  • 1986The Influence of Background Music on the Behavior of Restaurant Patrons936 cited
  • 1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings861 cited
  • 1996Q Methodology and Qualitative Research836 cited
  • 1997Scale Construction: Developing Reliable and Valid Measurement Instruments822 cited
  • 1990Music, Mood, and Marketing

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746 cited
  • 1992Cognitive Moral Development and Marketing729 cited
  • Cited by

    • 2023Conducting mixed methods research58 cited
    • 2025Reimagining the servicescape: a systematic review and multi-stakeholderconceptual framework17 cited
    • 2022The Gorgeous Brand: Understanding Consumer’ Conspicuous Consumption for Luxury Tourism Products13 cited