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The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications
16 references·0 citing·38 second hop
The thirty-year evolution of customer-to-customer interaction research: a systematic literature review and research implications (2021)The thirty-year evolution of customer-to-…Customer experience: fundamental premises and implications for research (2020)Customer experience: fundamen…Welcome to the experience economy (2019)Welcome to the experience eco…The Role of Customer Engagement Behavior in Value Co-Creation (2014)The Role of Customer Engageme…The benefits of publishing systematic quantitative literature reviews for PhD candidates and other early-career researchers (2013)The benefits of publishing sy…Critical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…A Framework for Conceptual Contributions in Marketing (2011)A Framework for Conceptual Co…The SAGE handbook of organizational research methods (2009)The SAGE handbook of organiza…Producing a systematic review. (2009)Producing a systematic review.How Brand Community Practices Create Value (2009)How Brand Community Practices…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…11 Evidence in Management and Organizational Science: Assembling the Field’s Full Weight of Scientific Knowledge Through Syntheses (2008)11 Evidence in Management and…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Analyzing the Past to Prepare…Typologies As a Unique Form Of Theory Building: Toward Improved Understanding and Modeling (1994)Typologies As a Unique Form O…River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…Business Research: A Practical Guide for Undergraduate and Postgraduate Students (2009)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Process Studies of Change in Organization and Management: Unveiling Temporality, Activity, and Flow (2013)Conducting systematic literature reviews and bibliometric analyses (2019)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Digital transformation: A multidisciplinary reflection and research agenda (2019)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Consumer Culture Theory (CCT): Twenty Years of Research (2005)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Understanding Customer Experience Throughout the Customer Journey (2016)Modernity and Self-Identity: Self and Society in the Late Modern Age (2020)Information Systems Success: The Quest for the Dependent Variable (1992)Strategies for Theorizing from Process Data (1999)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Does Gamification Work? -- A Literature Review of Empirical Studies on Gamification (2014)Literature review as a research methodology: An overview and guidelines (2019)Social Marketing: An Approach to Planned Social Change (1971)Evolving to a New Dominant Logic for Marketing (2003)Managing the co-creation of value (2007)Customer Engagement (2011)Situated Learning (1991)Situated Learning: Legitimate Peripheral Participation. (1994)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Understanding Attitudes and Predicting Social Behavior (1980)The Commitment-Trust Theory of Relationship Marketing (1994)Exploring customer brand engagement: definition and themes (2011)Domo Arigato Mr. Roboto (2016)Sustainability‐oriented Innovation: A Systematic Review (2015)How do scholars approach the circular economy? A systematic literature review (2017)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)
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References

  • 2007Service-dominant logic: continuing the evolution7,831 cited
  • 2002Analyzing the Past to Prepare for the Future: Writing a Literature Review7,645 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,274 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis3,104 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,620 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,577 cited
  • 2019Welcome to the experience economy2,562 cited
  • 2009How Brand Community Practices Create Value2,482 cited
  • 2009The SAGE handbook of organizational research methods2,127 cited
  • 2009Producing a systematic review.2,063 cited
  • 2011A Framework for Conceptual Contributions in Marketing1,739 cited
  • 1994Typologies As a Unique Form Of Theory Building: Toward Improved Understanding and Modeling1,717 cited
  • 2013The benefits of publishing systematic quantitative literature reviews for PhD candidates and other early-career researchers1,370 cited
  • 2014The Role of Customer Engagement Behavior in Value Co-Creation1,260 cited
  • 2020Customer experience: fundamental premises and implications for research

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1,095 cited
  • 200811 Evidence in Management and Organizational Science: Assembling the Field’s Full Weight of Scientific Knowledge Through Syntheses1,031 cited
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