References

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• 2001The job demands-resources model of burnout.13,574 cited
• 2007Service-dominant logic: continuing the evolution7,615 cited
• 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
• 2017Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences5,752 cited
• 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
• 2015Service Innovation: A Service-Dominant Logic Perspective11,945 cited
• 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
• 1994Critical Service Encounters: The Employee's Viewpoint1,821 cited
• 2007Value Creation and Value Capture: A Multilevel Perspective1,488 cited
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• 2011The Job Demands–Resources model: Challenges for future research1,421 cited
• 2016Service-dominant logic 20251,365 cited
• 2011Contextualization and value-in-context: How context frames exchange1,162 cited
• 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings