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Messung von Kundenzufriedenheit
16 references·0 citing·40 second hop
Messung von Kundenzufriedenheit (2002)Messung von KundenzufriedenheitDiffusion of Innovations 1 (2019)Diffusion of Innovations 1Kundenzufriedenheit durch Kernkompetenzen (2003)Kundenzufriedenheit durch Ker…The factor structure of customer satisfaction (2002)The factor structure of custo…Customer satisfaction in industrial markets: dimensional and multiple role issues (2001)Customer satisfaction in indu…Improving Your Measurement of Customer Satisfaction: (1999)Improving Your Measurement of…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…Theoretische Perspektiven zur Kundenzufriedenheit (1997)Theoretische Perspektiven zur…Kundenzufriedenheit und Involvement (1997)Kundenzufriedenheit und Invol…Das Kano-Modell der Kundenzufriedenheit (1996)Das Kano-Modell der Kundenzuf…Dienstleistungsqualität : Konzepte, Methoden, Erfahrungen (1995)Dienstleistungsqualität : Kon…„Augenblicke der Wahrheit“ in der Dienstleistungserstellung — Ihre Relevanz und ihre Messung mit Hilfe der Kontaktpunkt-Analyse (1995)„Augenblicke der Wahrheit“ in…Verfahren der Problementdeckung und -analyse im Qualitätsmanagement von Dienstleistungsunternehmen (1994)Verfahren der Problementdecku…AMA Handbook for Customer Satisfaction (1994)AMA Handbook for Customer Sat…KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY (1993)KANO’S METHODS FOR UNDERSTAND…Delivering Quality Service (1990)Delivering Quality ServiceAttractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Customer delight and market segmentation: An application of the three-factor theory of customer satisfaction on life style groups (2007)TOURIST SATISFACTION AND DISSATISFACTION (2009)Importance-Performance Analysis based SWOT analysis (2016)The Motivation to Work (2017)Social Learning Theory. (1978)Customer satisfaction in business‐to‐business marketing: the case of retail organizations and their suppliers (1999)Die Kundenzufriedenheit als Bestimmungsfaktor der Kundenbindung (1999)Relationship quality in agri-food chains: Supplier management in the German pork and dairy sector (2006)The critical incident technique. (1954)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Interdependenzen zwischen Absatz und Produktion in Dienstleistungsunternehmen und ihre Auswirkungen auf konzeptionelle Fragen des Absatzmarketing (1994)Prozessuale Zufriedenheitsermittlung und Zufriedenheitsdynamik bei Dienstleistungen (1997)Blueprinting — Grundlage des Managements von Dienstleistungsunternehmen (2000)Critical Incident Technique (2007)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Internal-market orientation and its measurement (2005)Exploring the value of purchasing online game items (2011)Building dynamic capabilities to cope with environmental uncertainty: The role of strategic foresight (2020)The House of Quality (1988)The Voice of the Customer (1993)Quality function deployment: A literature review (2002)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)Are travellers satisfied with Malaysian hotels? (2005)Conceptualizing tourist satisfaction at the destination level (2009)Visitors' satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park (2009)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)The Strength of Weak Ties (1973)Diffusion of innovations. (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)How to delight your customers (1996)Should We Delight the Customer? (2000)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)
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References

  • 2019Diffusion of Innovations 137,320 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1990Delivering Quality Service1,326 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
  • 2002The factor structure of customer satisfaction418 cited
  • 2001Customer satisfaction in industrial markets: dimensional and multiple role issues277 cited
  • 1997Theoretische Perspektiven zur Kundenzufriedenheit157 cited
  • 1999Improving Your Measurement of Customer Satisfaction:146 cited
  • 1995„Augenblicke der Wahrheit“ in der Dienstleistungserstellung — Ihre Relevanz und ihre Messung mit Hilfe der Kontaktpunkt-Analyse126 cited
  • 1996Das Kano-Modell der Kundenzufriedenheit120 cited
  • 1995Dienstleistungsqualität : Konzepte, Methoden, Erfahrungen111 cited
  • 2003Kundenzufriedenheit durch Kernkompetenzen95 cited
  • 1994Verfahren der Problementdeckung und -analyse im Qualitätsmanagement von Dienstleistungsunternehmen90 cited
  • 1994AMA Handbook for Customer Satisfaction89 cited

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  • 1997Kundenzufriedenheit und Involvement70 cited
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