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Internal marketing: a means for creating a sales or marketing orientation? The case of UK retail banks
16 references·4 citing·38 second hop
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References

  • 1992Basics of Qualitative Research: Grounded Theory Procedures and Techniques.29,249 cited
  • 1992Basics of Qualitative Research17,850 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1995Relationship marketing: Bringing quality, customer service and marketing together827 cited
  • 1990Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level635 cited
  • 1991Marketing‐orientation Revisited: The Crucial Role of the Part‐time Marketer543 cited
  • 2004Integrated Marketing Communications543 cited
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  • 1991Internal marketing—The missing half of the marketing programme273 cited
  • 2001Integrated Marketing Communications160 cited
  • 1989The Integration of Marketing Flows in Channels of Distribution92 cited
  • 2010Marketing Financial Services89 cited
  • 1999Marketing Communications: Contexts, Contents and Strategies87 cited
  • 1998Relationship Marketing and Sustained Competitive Advantage87 cited

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  • 1991Professional services marketing58 cited
  • Cited by

    • 2014Understanding Employee Delight and Voice From the Internal Marketing Perspective32 cited
    • 2017Linking internal marketing orientation to balanced scorecard outcomes in small businesses: the case of travel agencies14 cited
    • 2007New marketing, improved marketing, apocryphal marketing13 cited
    • 2011Employee perceptions of market orientation in the banking industry: A case from a developing country10 cited