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Customer service as a competitive tool
4 references·4 citing·36 second hop
Customer service as a competitive tool (1987)Customer service as a competitive toolMeasuring Price and Quality Competition (1985)Measuring Price and Quality C…Business logistics management : planning and control (1985)Business logistics management…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …The total cost approach to distribution (1965)The total cost approach to di…Customer service in supply chain management: a case study (2014)Customer service in supply ch…Human Resource Development Systems for Customer Care Services Management in Telecommunications Companies: A Comparative Analysis of Sri Lanka and Japan (2005)Human Resource Development Sy…The power of perceived service quality in international marketing channels (1996)The power of perceived servic…Manufacturers need to show greater commitment to customer service (1995)Manufacturers need to show gr…Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Estimating Nonresponse Bias in Mail Surveys (1977)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Competing on the Eight Dimensions of Quality (1987)The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orientation on Business Profitability (1990)Communications and Expectations in After-Sales Service Provision (1999)What does marketing orientation mean in practice? some empirical evidence (1999)The moderating effect of service capability on the relationship between service delivery and business performance of manufacturing companies (2012)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)Handbook of Qualitative Research (1994)Quality-Control Handbook. (1952)Theory and Methods of Scaling (1958)Marketing Management: Analysis, Planning and Control (1973)Pricing Strategies and Residential Property Selling Prices (1987)Competitive Advantage, Quality Strategy and the Role of Marketing (1996)Dynamics of the relationship between product features, quality evaluation, and pricing (1997)Understanding and Validity in Qualitative Research (1992)Interpretive case studies in IS research: nature and method (1995)Using the balanced scorecard as a strategic management system (1996)Supply chain vulnerability: contributions from an edifying case study (2019)Promising research fields in supply chain risk management and supply chain resilience and the gaps concerning human factors: A literature review (2020)Supplier performance and selection from sustainable supply chain performance perspective (2022)Integrated distribution systems: a management perspective (1971)Organization for logistics: the contingency approach (1997)Capital’s logistical fix: Accumulation, globalization, and the survival of capitalism (2017)TRANSPORTATION AND LOGISTICS CURRICULA: STILL TOO DOMESTIC? (1986)A bicriterion reverse distribution model for product recall (1989)An inventory control model with gamma distribution (1997)
this work references cited by second hop

References

  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1965The total cost approach to distribution63 cited
  • 1985Measuring Price and Quality Competition50 cited
  • 1985Business logistics management : planning and control33 cited

Cited by

  • 1995Manufacturers need to show greater commitment to customer service31 cited
  • 2014Customer service in supply chain management: a case study16 cited
  • 1996The power of perceived service quality in international marketing channels16 cited
  • 2005Human Resource Development Systems for Customer Care Services Management in Telecommunications Companies: A Comparative Analysis of Sri Lanka and Japan1 cited

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