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Luxury services
16 references·16 citing·48 second hopsampled
Luxury services (2020)Luxury servicesCritical service logic: making sense of value creation and co-creation (2012)Critical service logic: makin…Service as business logic: implications for value creation and marketing (2011)Service as business logic: im…A Framework for Conceptual Contributions in Marketing (2011)A Framework for Conceptual Co…Signaling Status with Luxury Goods: The Role of Brand Prominence (2010)Signaling Status with Luxury …Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants (2009)Effect of experiential value …Co-creating value for luxury brands (2009)Co-creating value for luxury …Whither Services Marketing? (2004)Whither Services Marketing?Measuring perceptions of brand luxury (2004)Measuring perceptions of bran…To Do or to Have? That Is the Question. (2003)To Do or to Have? That Is the…The State of Psychological Ownership: Integrating and Extending a Century of Research (2003)The State of Psychological Ow…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…A Review and a Conceptual Framework of Prestige-Seeking Consumer Behavior (1999)A Review and a Conceptual Fra…On the social nature of nonsocial perception: The mere ownership effect. (1992)On the social nature of nonso…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…The role of augmented reality in shaping purchase intentions and WOM for luxury products (2023)The role of augmented reality…Luxury hospitality: A systematic literature review and research agenda (2023)Luxury hospitality: A systema…Research on luxury hospitality: A systematic review of the literature (2022)Research on luxury hospitalit…Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic (2022)Marketing luxury services bey…Luxury experience and consumer behavior: a literature review (2022)Luxury experience and consume…How social capital builds online brand advocacy in luxury social media brand communities (2022)How social capital builds onl…Exploring masstige brands' antecedents and outcomes (2022)Exploring masstige brands' an…Evolution of luxury marketing landscape: a bibliometric analysis and future directions (2022)Evolution of luxury marketing…A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers (2022)A strategic framework for tec…Strategic approaches to augmented reality deployment by luxury brands (2021)Strategic approaches to augme…Social media and luxury: A systematic literature review (2021)Social media and luxury: A sy…New forms of luxury consumption in the sharing economy (2021)New forms of luxury consumpti…Conspicuous consumption of luxury experiences: an experimental investigation of status perceptions on social media (2021)Conspicuous consumption of lu…Charting research on international luxury marketing: where are we now and where should we go next? (2021)Charting research on internat…Understanding the value process: Value creation in a luxury service context (2020)Understanding the value proce…Luxury in the digital age: A multi-actor service encounter perspective (2020)Luxury in the digital age: A …The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Society and the Adolescent Self-Image (1965)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Territoriality in Organizations (2005)Toward an Understanding of the Psychology of Stewardship (2012)I'll trade you diamonds for toilet paper: Consumer reacting, coping and adapting behaviors in the COVID-19 pandemic (2020)Possessions and the Extended Self (1988)Scale Development : Theory and Applications (1991)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Value‐based segmentation of luxury consumption behavior (2009)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)YouTube vloggers' influence on consumer luxury brand perceptions and intentions (2016)Atmospherics as a Marketing Tool (1974)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)The Structure of Scientific Revolutions (1963)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Understanding Customer Experience Throughout the Customer Journey (2016)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Literature review as a research methodology: An overview and guidelines (2019)Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR) (2021)Social media influencer marketing: A systematic review, integrative framework and future research agenda (2021)Self-Concept in Consumer Behavior: A Critical Review (1982)Brand Community (2001)Why Do Consumers Buy Counterfeit Luxury Brands? (2009)Between the mass and the class: Antecedents of the “bandwagon” luxury consumption behavior (2011)What is a luxury brand? A new definition and review of the literature (2017)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 2012Critical service logic: making sense of value creation and co-creation2,577 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 2003The State of Psychological Ownership: Integrating and Extending a Century of Research2,027 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2010Signaling Status with Luxury Goods: The Role of Brand Prominence1,657 cited
  • 2004Measuring perceptions of brand luxury1,555 cited
  • 2011A Framework for Conceptual Contributions in Marketing1,538 cited
  • 2004Whither Services Marketing?1,242 cited
  • 2003To Do or to Have? That Is the Question.1,197 cited
  • 1999A Review and a Conceptual Framework of Prestige-Seeking Consumer Behavior1,148 cited
  • 2009Co-creating value for luxury brands964 cited
  • 2011Service as business logic: implications for value creation and marketing895 cited
  • 1992On the social nature of nonsocial perception: The mere ownership effect.734 cited
  • 2009

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Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
705 cited

Cited by

  • 2021Strategic approaches to augmented reality deployment by luxury brands141 cited
  • 2020Luxury in the digital age: A multi-actor service encounter perspective127 cited
  • 2021New forms of luxury consumption in the sharing economy124 cited
  • 2021Social media and luxury: A systematic literature review119 cited
  • 2022How social capital builds online brand advocacy in luxury social media brand communities109 cited
  • 2022Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic102 cited
  • 2020Understanding the value process: Value creation in a luxury service context87 cited
  • 2022A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers83 cited
  • 2021Conspicuous consumption of luxury experiences: an experimental investigation of status perceptions on social media79 cited
  • 2022Luxury experience and consumer behavior: a literature review76 cited
  • 2023Luxury hospitality: A systematic literature review and research agenda71 cited
  • 2023The role of augmented reality in shaping purchase intentions and WOM for luxury products70 cited
  • 2022Exploring masstige brands' antecedents and outcomes66 cited
  • 2021Charting research on international luxury marketing: where are we now and where should we go next?64 cited
  • 2022Evolution of luxury marketing landscape: a bibliometric analysis and future directions61 cited
  • 2022Research on luxury hospitality: A systematic review of the literature61 cited