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Professional versus generic retail services: new insights
16 references·3 citing·39 second hop
Professional versus generic retail services: new insights (1995)Professional versus generic retail servic…An Empirical Test of a Model of External Search for Automobiles (1991)An Empirical Test of a Model …A Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)A Test of Services Marketing …DIFFERENCES IN THE CONSUMER DECISION PROCESS FOR PROFESSIONAL VS. GENERIC SERVICES (1988)DIFFERENCES IN THE CONSUMER D…The industrial purchase decision for professional services (1987)The industrial purchase decis…Consumer Search: An Extended Framework (1986)Consumer Search: An Extended …The Effects of Product Class Knowledge on Information Search Behavior (1985)The Effects of Product Class …Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Measuring Consumer Involvement Profiles (1985)Measuring Consumer Involvemen…Consumer Involvement: Definitional Issues and Research Directions (1984)Consumer Involvement: Definit…Conceptualization and Operationalization of Involvement (1984)Conceptualization and Operati…Consumer Behavior: Implications for Marketing Strategy (1983)Consumer Behavior: Implicatio…External Search: The Role of Consumer Beliefs (1982)External Search: The Role of …Product Involvement and Brand Commitment (1981)Product Involvement and Brand…Dimensions of Consumer Information Seeking Behavior (1981)Dimensions of Consumer Inform…Consumer behavior and marketing action (1981)Consumer behavior and marketi…The Theory of Buyer Behavior (1971)The Theory of Buyer BehaviorAntecedents and consequences of university perceived value, according to graduates: The moderating role of Higher Education involvement (2017)Antecedents and consequences …Developing a Framework for Understanding a Tourism Service Setting (2002)Developing a Framework for Un…Professional service quality A step beyond other services? (1998)Professional service quality …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Dimensions of Consumer Expertise (1987)Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)Strengthening the Satisfaction-Profit Chain (2000)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Marketing Research (1970)Advertising as Information (1974)An Information Processing Theory of Consumer Choice (1979)A Model of Perceived Risk and Intended Risk-Handling Activity (1994)Customers' motivations for maintaining relationships with service providers (1997)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)New Directions in Psychology (1945)Prepurchase Information Seeking for New Cars and Major Household Appliances (1972)Consumer and Industrial Buying Behavior (1978)Destination Branding: Insights and Practices from Destination Management Organizations (2005)A multi-stage model of word-of-mouth influence through viral marketing (2008)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Why Do People Shop? (1972)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising (1994)Consumer perceived risk: conceptualisations and models (1999)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Commitment-Trust Theory of Relationship Marketing (1994)A model of destination image formation (1999)The Market Maven: A Diffuser of Marketplace Information (1987)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Destination image and tourist loyalty: A meta-analysis (2013)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Continuum of Impression Formation, from Category-Based to Individuating Processes: Influences of Information and Motivation on Attention and Interpretation (1990)
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References

  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1971The Theory of Buyer Behavior2,797 cited
  • 1985Measuring Consumer Involvement Profiles2,247 cited
  • 1985The Effects of Product Class Knowledge on Information Search Behavior1,994 cited
  • 1991A Test of Services Marketing Theory: Consumer Information Acquisition Activities1,550 cited
  • 1981Consumer behavior and marketing action1,396 cited
  • 1986Consumer Search: An Extended Framework1,025 cited
  • 1983Consumer Behavior: Implications for Marketing Strategy664 cited
  • 1991An Empirical Test of a Model of External Search for Automobiles569 cited
  • 1981Dimensions of Consumer Information Seeking Behavior360 cited
  • 1984Conceptualization and Operationalization of Involvement272 cited
  • 1981Product Involvement and Brand Commitment245 cited
  • 1982External Search: The Role of Consumer Beliefs201 cited
  • 1987The industrial purchase decision for professional services120 cited
  • 1988DIFFERENCES IN THE CONSUMER DECISION PROCESS FOR PROFESSIONAL VS. GENERIC SERVICES90 cited
  • 1984Consumer Involvement: Definitional Issues and Research Directions

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Cited by

  • 1998Professional service quality A step beyond other services?31 cited
  • 2017Antecedents and consequences of university perceived value, according to graduates: The moderating role of Higher Education involvement28 cited
  • 2002Developing a Framework for Understanding a Tourism Service Setting11 cited